Exchange Policy

Your satisfaction is central to our craft and care.

Candle Exchanges

If your selection isn’t quite the right fit for you, we are pleased to offer an exchange on any candle for a new candle of equal value. Candles must be unused and returned in their original condition to be eligible. 

Damaged During Transit

Each candle is meticulously packaged to ensure it reaches you in perfect condition. Please note that during transit, natural shifts in temperature may cause the wax to gently shrink in colder weather or soften in warmer conditions—an inherent quality of our all-natural materials.

In the rare instance your candle arrives with damage, we are delighted to replace it at no cost, ensuring your experience remains seamless and indulgent.

To facilitate a swift and effortless resolution:

• Kindly report any damage within 14 days of delivery
• Please provide clear photographs of both the candle and its packaging

Refunds

At this time, we do not offer refunds. All approved concerns are addressed through exchange or replacement, in keeping with our commitment to thoughtful service and sustainability.

Assistance

To initiate an exchange or replacement, please contact us at hello@theharahome.com with:

• Subject line: Exchange
• Your order number
• A brief description of the issue
• Supporting photos, if applicable

Our team will respond within 2–3 business days to ensure your experience is resolved with care.