FAQ

How fast will my candles ship?

How do I contact customer support?

For personalized assistance, please contact us at hello@theharahome.com,
and we will ensure your inquiry receives our utmost attention.

What is your exchange & refund policy?

Your satisfaction is central to our craft and care. At this time, we do not offer refunds. Please review our Exchange Policy if our Products do not meet your expectations.

How are you reducing waste?

At Hara Home, we are committed to creating luxurious candles that honor both our customers and the planet. Our goal is to minimize environmental impact as much as possible while maintaining the quality and elegance of our products that our customers expect. Please review our Sustainability Policy for further details.

Do you offer wholesale discounts?

Yes, please see our Wholesale Policy .

Where are your candles made?

Our candles are a celebration of craftsmanship from around the world. Each bespoke vessel, lid, and box is meticulously crafted in China. Our matches arrive from Germany, while our signature fragrances are thoughtfully composed and perfected in Florida. The finest natural wax blend is poured in Los Angeles, where every element is artfully assembled and prepared for delivery. Behind each candle, our dedicated team—dreaming, creating, and curating from New York, North Carolina, and California—ensures every detail embodies effortless elegance and serene indulgence.

How do I care for my candles so they last?

Please review our Candle Care for full details.